TERMS & CONDITIONS
These terms and conditions were last amended on 26/06/2020 © S.K Foods Limited.
These terms and conditions govern your use of our website and your relationship with S.K FOODS LTD.
Please read these terms and conditions carefully. By using our website, using or submitting an order, you are agreeing to the terms that appear below.
Definitions to Help You:
“You” and “Your” means anyone who uses the website or orders products from Iceland.
“Iceland” or “We” or “Us” or “Our” means Iceland Foods Limited.
“Website” means www.skfoodsltd.com
These terms and conditions regulate the supply of products to you by us. Any other terms, conditions or representations (other than those made fraudulently or implied by statute) are excluded.
Your statutory rights are not affected.
Due to extraordinary circumstances, customers that place multiple orders (at our discretion) may have all, but their initial order cancelled by S.K Foods ltd. We have the right to refuse entry to any walk-in customers. We work on a delivery only basis.
1. About Us
We are S.K Foods Limited, Unit 3 Addison industrial estate, 702b Field End Road, South Ruislip, HA4 0QP. We are a company registered in England and Wales, with a registration number of 03130900. We are also a VAT registered company with our VAT registration number being 701 4192 77.
2. Our Website
2.1 Personal use: You are personally welcome to use our website to browse our information, access your online account or to place an online order.
2.2 Hacking: You must not hack into our website, attempt to post content which is in any way offensive or obscene, or use our website or your online shopping account to distribute any kind of computer virus.
2.3 Linking: You are not permitted to link to our website from any of your own sites or business pages, without our express prior approval.
2.4 Accuracy: We try to ensure that any details, descriptions and prices which appear on our website are accurate. Sometimes errors can occur. We will try to rectify pricing errors as soon as possible. We reserve the right to correct any error or omissions without any prior notice.
2.5 Third party links: We may include links on our website to other sites that are not controlled by us. We are not responsible for any content on such websites.
3. Intellectual Property
3.1 Content: All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times be vested in us or our third-party licensors. All rights are reserved.
3.2 Use: You may use the content on our website for your personal use in placing orders through our website or informing yourself in respect of our business. However, you must not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on our website without our prior written permission.
3.3 Trade marks: ‘S.K FOODS LTD’ Use of these trademarks is not permitted without our express written permission.
4. Setting up an Online Account
4.1 Age limit: You must be over 18 to set up an online shopping account with us or to place any orders. We are entitled to rely on your account set-up information as confirmation of this.
4.2 Delivery address: You must have a delivery address within our delivery areas. Upon
creating an account, we will only authorise accounts within our delivery areas. You can
register your interest and if we expand into your area, we can notify you.
4.3 Payment: You must have a valid debit/credit card, PayPal account or VISA Checkout
account, in your name, attached to your online shopping account.
4.4 Update your information: You must keep your contact details updated, so that we can speak to you about your orders. You can do this via your online account or by calling our friendly Customer Care team.
4.5 Keep details safe: You must keep your username and password safe. You will be responsible for all activities and orders made under this username and password.
4.6 Monitoring: We monitor and track all online purchases and transactions. We reserve the right, at our sole discretion, to suspend or cancel any customer online account, at any time with no notice.
4.7 Agreement: You must agree to these terms and conditions in their entirety to shop online with us.
5. Online Prices and Payment
5.1 Prices: When browsing our website, the prices shown will be the prices available for the next available delivery. Once you have logged in, picked your products, and purchased your products, we aim to deliver your goods in five to seven working days. Specific deliveries dates and times cannot be selected. The prices displayed at checkout will be the prices you will be charged. You will be charged and your order will be dispatched on the next available delivery slot in your area.
5.2 Errors: It is always possible that, despite our best efforts, some pricing on our website may not be correct. We reserve the right to refuse to process any order placed on our website based on information that may contain errors or inaccuracies, including, without limitation, out-of-date information regarding pricing or delivery. We will endeavor to inform you by email where there is a pricing mistake in an order you have placed, giving you the option of continuing to purchase at the correct price or amending the order. If we are unable to contact you, we may at our discretion, decide to cancel the order. If the pricing error is obvious and unmistakable and could have reasonably been recognised by you as genuine mispricing by us, we do not have to provide the products to you at the incorrect (lower) price.
5.3 Minimum order value: There is no minimum order value for online orders. There is an additional delivery charge of £9.95, as shown at checkout. You will receive free delivery on all orders over £100.
5.4VAT: Where applicable, prices shown will include Value Added Tax. We endeavor to keep our website updated with prices that indicate the current rate of VAT. You will be charged the current prevailing rate on the day of your delivery.
5.5 Delivery: All delivery slots are subject to availability. You must complete your order
(including any amendments). If you wish to know more about your delivery you can
email us on firstname.lastname@example.org.
5.6 Methods of payment: We accept payment from MasterCard, Visa Credit, Visa Debit (UK registered cards only), via valid PayPal account. The address to which the card is registered must be the same as the billing address. The card used to confirm the order must be the same card used to complete the order. We do not accept cash, cheques, in store money-off coupons, gift vouchers or printed coupons online.
5.7 Authorisation: When you place your order, we will charge the card and authorise payment immediately. This will be for the full value of your order placed on the order date.
5.8 Failed payment: If we are unable to process your card payment on the date of placing your order, your order will not be placed.
5.9 Order acknowledgment: When you have placed an order on the website, we will send you an email acknowledging your order. This is not confirmation that your order has been accepted by us.
5.10 Contract: A legally binding contract will only arise once we have completed delivery of the products to you. Once we have delivered the products to you, you become the owner of the products. You will have no legal liability in connection with your order until the products have been delivered to you.
5.11 Images: The images of the products on the website are for illustration only. Your
products may vary slightly from those images. The packaging of the products may vary
from that shown on images on our website.
5.12 Availability: We do our best to ensure that we have a wide range of products available every day, but sometimes we run out of certain products. If we have run out of any products that you have ordered, we will try to replace them with the same product of a better value, with no increase in the price you pay. We will never replace unavailable products with products of a lower value or smaller pack size. You will not be credited for any products which we do not supply.
5.13 Not for resale: We do not supply products for resale unless we have specifically agreed this with you in writing. All products supplied are for your own use.
5.14 Age-restrictions/alcohol: We do not stock any such products period.
5.15 Statutory rights: Our products aim to comply with your legal rights to be of satisfactory quality, to be fit for purpose, and to match their description. These rights are known as your statutory rights.
6. Carrier Bags
6.1 Flat fee: For online orders we do not use our own brand packaging. Items will be delivered in the most suitable and minimal packing method as possible. This reduces plastic use. You cannot provide your own bags and if you do we would not use them due to hygienic reasons. The decision about the suitability of bags will be at our sole discretion and our decision will be final.
7. Amending or Cancelling Your Online Order and Refund Process
7.1 Amending your order: You are not able to amend your order. All goods should be checked on delivery, shortage or claims should be notified immediately.
7.2 Cancelling your order: You also have a legal right to cancel an order at any time up to 7 working days (not including Saturdays, Sundays or public holidays) from the day of your order. Once your products are delivered and you wish to cancel or return your products, you will be subject to a handling fee of £30. You are welcome to change your mind and decide that you do not want to keep a product. You can notify us of your decision to cancel and receive a refund via email only. This right to cancel does not apply to:
7.2.1 perishable products, such as fresh food; and/or perishable products, such as fresh sheep, baby chicken, fresh chicken, fresh mutton, fresh lamb; and/or defrosted products; and/or
7.2.2 items which cannot be resold and not fit for resale for reasons once unwrapped (for example, frozen meat, frozen packed items etc.)
7.3 How to cancel:
7.3.1 To cancel an order: Please email only email@example.com
7.3.2 To cancel an order once the goods are received: Please contact our Customer Care team by email only; orders @skfoodsltd.com
7.4 Reasonable care of goods: You must take reasonable care of the products to be returned and store them in an appropriate manner, e.g. frozen products must be kept in a freezer. Unless the products were misdescribed on our website or are faulty, we may require you to return the products at your own cost. The products must be returned undamaged and in the original packaging and will be subject to a £30 handling fee.
8. Picking Your Order
8.1 Product sourcing: We take great care to source the best products that we possibly can. This can involve produce being sourced from countries around the world. As a result, you may receive the same product from a number of different countries at
different times throughout the year.
8.2 Expiry dates: When we pick your order, we will select products with a reasonable amount of time left on the expiry date. However, some fresh produce items naturally have a limited shelf life, so it is reasonable for them to have a shelf life of less than two days when they are delivered to you.
9. Quality Assurance
9.1 Quality/exchange/refunds: If you are unhappy with the quality of any of the products we can try an arrange a replacement but it is not guaranteed. We do not manufacture, produce or pack any of our products. We purchase high quality branded goods from trusted suppliers. You can email us with your comments and we can do not guarantee exchanges or refunds. It will be down to our discretion. We aim to answer all queries by seven working days.
10. Special Offers, Promotions and Competitions
10.1 For all current offers, please visit the ‘Offers’ tab.
10.2 Geographical exclusions: From time to time, and in our complete discretion, we may offer special pricing, bundles, deals, discounts or similar to online customers. These offers are available in the UK only and exclude ROI, Channel Islands, the Isle of Man.
10.3 Availability: Offers may vary from online store compared to existing wholesale credit customers. Existing credit customers may not qualify for certain offers. Offers may vary between in-store and online. Some offers will be online exclusives. All offers are subject
10.4 Limited time: Offers will have a limited time period. This will be detailed on our
website and, in particular, on each of the Offers.
10.5 Pricing: In the event that a special offer, promotion, discount, bundle or deal applies to your order, subject to you having complied with the specific terms of same, we shall apply the appropriate pricing or action to your order.
10.6 Changes: We may change the terms of special offers, or withdraw them altogether,
at any time and without prior notice. We reserve the right to offer, in our complete discretion, different customers different special offers, promotions and the ability to enter different competitions.
11. Variation to These Terms and Conditions
11.1 Notice: We may change these terms and conditions from time to time and will you of notify this by stating the date of the version at the top of this page.
12. Other Important Terms
14.1 Assignment: We may transfer our rights and obligations under any order to another organisation, but that will not affect your rights or obligations.
14.2 Severance: Each of the paragraphs of these terms and conditions operate separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
14.3 Waiver: If we do not insist that you perform any of your obligations, or we do not enforce our rights against you or delay in doing so, that will not mean that all our rights are waived. Any waiver by us will be confirmed in writing and will not mean that we
waive rights on an ongoing basis.
14.4 Jurisdiction: These terms and conditions are governed by the laws of England and Wales and the courts of same shall have non-exclusive jurisdiction in respect of any
15. Customer Care
If you have any questions or comments, you are welcome to contact our Customer Care team by the following methods: Telephone: 020 8860 2600, Monday to Thursday 8am-4pm, Friday, Saturday and Sunday we are closed (opening hours are subject to change). Calls may be recorded for training purposes.