Refund & Return Policy

 Refund & Return Policy

At SK Foods Ltd, your satisfaction is our priority. If, for any reason, you are not completely satisfied with your purchase and wish to return it, we are here to assist you with a refund or exchange. To ensure a smooth return process, please follow these guidelines:

Return Conditions:

Unused and Resalable: Items must be unused and in a resalable condition to be eligible for a refund or exchange. Frozen, Chilled/Fresh, or special order items may not be returned or exchanged after delivery has been made.  

Original Packaging: Please return the product in its original, unopened packaging along with the invoice.

Contact Us: If you have any doubts or questions about a product, don't hesitate to reach out to us on info@skfoodsltd.com.

Notification and Timeframe:

Please note that any issues with your order must be brought to our attention within 24 hours of delivery. The return process is subject to certain restrictions based on the nature of the product.

How to Initiate a Return:

If you need to initiate a return or have any inquiries, please contact us at info@skfoodsltd.com. Additionally, kindly provide us with your contact number for efficient communication.

Return Address:

SK Foods Ltd Unit 3 Addison Industrial Estate 702b Field End Road South Ruislip Middlesex HA4 0QP

Return Conditions Summary:

• Notify us of any issues within 24 hours of delivery.
• Return items in their original, unused packaging, including the invoice and labels.
• For safe transit, we recommend carefully packaging your return items

Refund Process:

Refunds will be processed once we receive and thoroughly inspect the returned goods.

Refund Options:

Normal Refund: This method typically takes 3 to 5 working days, depending on your bank's processing time.

Discount Code: Alternatively, we can issue a discount code for the refund amount. This code will be provided on the same day. Opting for the discount code option can expedite your claim.

We encourage you to choose the discount code option for a quicker resolution.

For any further questions or assistance, please feel free to email us at info@skfoodsltd.com. Your satisfaction is essential to us, and we are committed to making your return experience as smooth as possible.